Return Policy

Thank you for choosing our products! To ensure your complete satisfaction with your purchase, we offer a comprehensive return policy, covering order cancellations, returns, refunds, and potential issues during the process. Please read the following information carefully to understand how to manage your order. If you have any questions, feel free to contact us at service@whitefoxxloungewear.com.

Order Cancellation

How to Cancel an Order

If you wish to cancel an order, please contact our customer service team as soon as possible. We will assist you in canceling the order before it has been shipped. If the order has already been dispatched, cancellation will not be possible, but you can proceed with our return process.

Cancellation Fees

Generally, there are no additional fees for canceling an order. However, if the order has entered the processing stage and incurred costs, we may charge a small fee depending on the specific situation.

Return Policy

Conditions for Returns

We accept return requests within 30 days of receiving the product. Returned items must be unused and in their original condition, including all original packaging and tags. If items are damaged or do not meet the return criteria, we reserve the right to refuse the return.

How to Request a Return

To initiate a return, please contact us at service@whitefoxxloungewear.com with your order number and reason for the return. Our customer service team will guide you through the return process and provide you with the return address.

Return Shipping Costs

Unless the product has quality issues or was sent in error, customers are responsible for return shipping costs. We recommend using a traceable shipping method to ensure safe delivery.

Refund Policy

Refund Process

Once we receive and inspect your returned item, you will receive a confirmation email. Approved returns will be processed, and a refund will be issued to your original method of payment. Please note that refund processing times may vary depending on your payment provider.

Partial Refunds

Partial refunds may be granted if the returned item is worn, damaged, or missing parts (not due to our error). In such cases, we will communicate with you before processing the refund.

Delays or Missing Refunds

Processing Time

Please be aware that the time it takes for a refund to appear in your account may vary by payment method. Generally, banks or credit card companies may require several business days to process the refund.

Locating a Missing Refund

If you have not received your refund within 10 business days after receiving confirmation, first check with your bank or credit card company, as it may take some time for the refund to officially post. If you still cannot resolve the issue, please contact us at service@whitefoxxloungewear.com, and we will assist in investigating the matter.

Special Circumstances

In certain cases (such as promotional events or sale items), the return policy may vary. Any exceptions will be specified in the related terms and conditions.

Customer Support

We are committed to providing excellent customer service. If you have any questions about our return policy or need further assistance, please do not hesitate to contact our support team at service@whitefoxxloungewear.com. We are here to help.

Thank you for your understanding and support! We hope you have a pleasant shopping experience and look forward to serving you again.